Privacy Policy

1. Who We Are

This Privacy Policy explains how JK Damp Proofing Services (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit jkdampproofing.co.uk or contact us about our services.

The data controller is James Kirk, trading as JK Damp Proofing Services, of 105 Boxley Drive, West Bridgford, Nottingham NG2 7GN, United Kingdom.

We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection legislation.

2. What Personal Data We Collect

2.1 Information you provide to us

When you use our website contact and quotation forms, you may provide:

• First name and last name
• Telephone number
• Email address
• Property address or postcode
• Details of your damp or property issue
• Your preferred service type and urgency
• Preferred callback time

When you contact us by telephone, email or WhatsApp, we will receive your name, contact details, and any information you share about your property or enquiry.

2.2 Information collected automatically

When you visit our website, our hosting provider (Vercel) and analytics service may automatically collect certain technical information including:

• Your IP address (used transiently for geo-location at country or region level)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search terms that brought you to our site

We use Vercel Analytics, a privacy-first analytics service that does not use cookies or persistent identifiers. It generates aggregated, anonymised insights about how visitors use our website and does not track individuals across websites or sessions.

2.3 Third-party embeds

Our contact page includes an embedded Google Maps widget. If you choose to load this map (which requires your consent via our cookie preferences), Google may collect information in accordance with Google's Privacy Policy.

3. How We Use Your Personal Data

We do not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes.

4. Who We Share Your Data With

We share your personal data only where necessary:

• Vercel Inc. — hosts our website and infrastructure. Your data may be processed on Vercel's servers. Vercel operates under EU-US Data Privacy Framework certifications and appropriate standard contractual clauses.
• Resend Inc. — our transactional email provider, used solely to deliver the email notification to us when you submit a form. Resend does not use your data for any other purpose.
• Google LLC — if you consent to functional cookies, the Google Maps embed on our contact page will load and Google may process your data in accordance with their own Privacy Policy.

We do not share your personal data with any other third parties except where required by law or court order.

International transfers

Vercel and Resend are US-based companies. Any transfer of your personal data to the United States is made under appropriate safeguards (including standard contractual clauses approved by the UK Information Commissioner's Office) to ensure your data receives an equivalent level of protection.

5. How Long We Keep Your Data

We retain personal data for no longer than is necessary for the purposes for which it was collected:

• Enquiry data (no job undertaken): up to 12 months from last contact, unless you ask us to delete it sooner.
• Customer and job records: up to 6 years from completion of the contract, in line with HMRC record-keeping requirements and the Limitation Act 1980.
• Guarantee-related records: for the duration of any guarantee issued, plus a reasonable period thereafter.
• Website analytics data: Vercel Analytics data is aggregated and does not retain personally identifiable information beyond the session.
• Cookie consent record: stored for 12 months, after which we will ask for your preferences again.

6. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These include:

• HTTPS encryption for all data transmitted to and from our website
• Secure hosting on Vercel's infrastructure with access controls
• Limiting access to personal data to those who need it to carry out their duties
• Using reputable, security-conscious third-party processors

7. Cookies and Similar Technologies

Our website uses a small number of cookies and similar technologies. For full details of what cookies we use and why, please see our Cookie Policy.

When you first visit our website, you will be shown a cookie consent banner. You can choose to accept all cookies, reject non-essential cookies, or manage your preferences category by category. You can change your preferences at any time using the “Cookie Settings” link in our website footer.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can ask us to restrict how we process your data in certain circumstances.
• Right to data portability: You can ask us to provide your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.
• Rights relating to automated decision-making: We do not make automated decisions that have a legal or significant effect on you.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month. We will not charge a fee for reasonable requests.

9. Right to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance so we can try to resolve your concern.

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: